IT Customer Support Analyst (home working available)

01 Dec 2018
24 Dec 2018
Contract Type
Full Time
Job Title: Customer Support Analyst
Salary: £20-£24k
Start date: ASAP
Job Type: Permanent
Location: Moulton Park (home working will be available after training with one day a week required in office)

Adecco are currently recruiting for a Customer Support Analyst to join our client based in the Moulton Park region of Northampton. This is a permanent opportunity paying between £20k - £24k per annum.

The successful candidate will be working within a fast paced, customer focused environment where attention to detail is essential.

We are looking for a strong character, who can use their own initiative and think on their feet. We are looking for a proactive and highly motivated individual with proven ability to work efficiently and on their own within a fast paced working environment. Previous experience in a similar role would be advantageous however is not essential.

Role Requirements / Responsibilities:

Ability to deliver application support through exceptional customer service standards
Provide point of contact for all clients through different channels including helpdesk portals, phone and emails
Take calls, raise and resolve tickets
Always deliver a high level of professional support within the SLA’s
Troubleshooting and diagnostics
Incident management
Managing the 1st line ticket requests
Ensuring all tickets are kept up to date and within a 15 minute response time
Recognising repetitive issues and raising awareness
Identifying new bugs and escalating

The ideal candidate:

Excellent level of drive and motivation
Ability to multitask
Customer focused – you will be the face of the company
Preferable experience within application support
Experience of call logging, and speaking to customers
Previous experience of working within a service desk
Desire to learn and adapt

Working hours: (Monday – Friday) 6am-2pm / 8am-4pm / 10am-6pm these could be home working of office based. However, you will be required to carry out occasional Sunday shifts of 6am – 1pm but this will only be approximately 6 times per year and can be carried out form home.

Should you have the required background and experience for this position please apply or send your most up to date CV across in order to be considered for this position.

If you have any questions please contact Amy on (Apply online only).

If you have not heard from us within 7 days, then unfortunately your application has been unsuccessful.

Adecco are an employment agency and is an equal opportunities employer.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser https://(url removed)/candidate-privacy

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