Technical Support Engineer

Pontem Recruitment Ltd
09 Dec 2018
31 Dec 2018
Contract Type
Full Time
Technical Support Engineer

The company

One of the UK’s leading Machine Tool Manufacturers who operate on a global scale and function from state-of-the-art premises within the Midlands. With manufacturing and distribution locations across 4 continents, this OEM have continued to expand rapidly and have gone from strength to strength within several their key markets across the UK. Due to this unprecedented growth our client is now seeking to add to it’s Technical Support team based at its UK Headquarters.

The role

A Technical Support Engineer is required to join a well-established team, in order to provide exceptional customer support to a range of manufacturing clients. You will be required to work on your own initiative and to be highly organised in your approach whilst offering customers timely advice on technical/service issues that they are experiencing. Manufacturing companies you will be supporting include, Oil & Gas suppliers & manufacturers, manufacturers of Aerospace & Automotive components and OEM customers. The ideal applicant for this role may be an Engineer who has previously worked field based however now wishes to improve on work life balance and take up a local and more routine focussed position.

You will take responsibility for:

* Providing customers with support over the phone and via email
* Arranging for delivery & collection of repair equipment whilst working closely alongside the spares and service departments
* Managing suppliers & subcontractors whilst raising relevant documentation

What you need

It is ESSENTIAL for the successful candidate to have the following:

* Previous experience as a service Engineer (Site or Field based), predominately mechanical with some electrical experience
* An in depth understanding of both pneumatic and hydraulic systems
* Highly experienced in working within the Machine Tools sector or working with/servicing CNC machines

Other DESIRABLE skills include:

* An expert understanding of CNC Lathes would be highly advantageous
* Additional experience with any CNC programming languages would be a distinct advantage as you will be able to guide customers over the phone more effectively with this experience
* A general understanding of PLC’s and control panels (Advantageous)

What is on offer

On offer is the opportunity join a global organisation who have built a fantastic brand in the UK. The organisation offer a fantastic working environment and are committed to heavily investing in training & development for all its staff. Along with this you will benefit from a MARKET LEADING package which includes a base salary of up to £37,000, Company Car, Private Health Cover for you and family (Partner & any dependants), a generous quarterly bonus which has been paid consistently and offers an additional £8,000 in remuneration, Life Assurance, competitive Pension, Smart phone & Laptop.

How to apply?

For more information on this role please contact us at our Birmingham office on (Apply online only) or email me at . Alternatively, please use the link in this ad to apply now.

We will aim to respond back to all successful applications within 5 days. If you do not hear back from us within 5 days, your application has been unsuccessful, however we will keep your CV and details on file to consider you for more relevant opportunities in the future.

Pontem Recruitment is a leading specialist recruitment agency who aim to bridge the skills gap between candidates and employers within the Engineering & Manufacturing sector.

Pontem Recruitment is acting as an Employment Agency in relation to this vacancy

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