Shared Services Manager

25 Nov 2018
24 Dec 2018
Contract Type
Full Time
Becoming a Shared Services Manager with Capita Local Government:

The Shared Services Manager will play a pivotal role in the end to end management of AR and AP services to local government clients. To be successful in this role we need pro-active, self-motivated and driven individuals with first class relationship management, process improvement, performance enhancement and troubleshooting skills coupled with shared services/transactional finance experience

What you will do:

* Technology;

* Directs technical resources (post-transition) to stabilise the AR and AP modules for each Client Integra instance, and oversees the maintenance of mature Integra instances,
* Directs technical resources (post-transition) to stabilise the Pay360 interfaces and the data exchange into Integra, and oversees the maintenance of mature instances,
* Ensures all Client Self-Help reports are functional and accessible, and a full set of standard reports are available across all instances.

* KPI’s & MI;

* Accountable for the achievement of all KPI performance,
* Reports performance at Client level and an LGS consolidation,
* Presents performance to Capita LGS Client Service Director or if required presents performance to Client on-site or remotely,
* Creates and shares remediation plans if performance is below expectation

* Processes;

* Standardises like process across all Client contracts where possible,
* Ensures process are fully documented; L1 to L4 with supporting process maps, and controlled and stored in a secure accessible LGS location,
* Maintains the risk and control framework across all processes.

* Issue Management;

* Is proactive in escalating issues, such as; disputes & queries,
* Manages the resolution of issues through teams or Clients teams,
* Resolves AR matters such as unrecognised or unapplied cash and maintains a low balance across all suspense accounts,
* Resolves AP matters such as duplicate payments and avoidance thereof,
* Reports performance and creates plans to improve.

* General;

* Manages and oversees the careers of staff within their organisation,
* Creates succession plans,
* Collaborates with Capita LGS Client Service Directors and Client Leadership teams,
* Assists with showcasing and sales bids,
* Manages organisation within agreed budget

Your experience will include:

* AR/AP management experience
* Strong process improvement experience/capability
* Excellent relationship building skills

About Capita Local Government

For over 25 years, Capita has been the UK’s leading provider of services to local government. We help councils to improve efficiency, provide better services and become more commercially sustainable. This works through a variety of frameworks, service agreements, commercial partnerships, shared services and joint venture companies.

What’s in it for you?

At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration – with colleagues, customers and clients – is what makes us so effective at what we do.

As well as a generous basic salary, we also give you company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.

You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential – whatever that means to you.

What we hope you will do next

Help us find out more about you by completing our short application process – click apply now. We understand you might have some questions before taking the step to apply – you can contact for guidance and to request a full job description.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check

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