Technical Support Engineer

Recruiter
Tech Select Limited
Location
Derbyshire
Posted
06 Dec 2018
Closes
10 Dec 2018
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
TECHNICAL SUPPORT ENGINEER
Derby
Salary Negotiable
Due to continued expansion of my client they require an experienced technical support engineer to join their customer support team.
Reporting to the cnc Service Manager the role is office based at our Derby headquarters.
Responsibilities include:
* Providing day to day support to the service / spares department
* Providing customer support via phone / email
* Arranging engineer visits to customers
* Generating internal engineer visit sheets
* Generating service contracts
* Managing the delivery / collection of repair equipment
* Managing suppliers / sub-contractors
* Generating service department support documentation
* Experience of Fanuc control systems and working on multi axis CNC lathes is essential.
* The candidate must have strong mechanical and electrical knowledge and be able to diagnose machine and control faults remotely. The candidate must be self-motivated, be able to work on their own initiative and within a team when necessary.
* Efficient time management is vital, in addition, effective communication and IT skills are also essential.
* CNC Sliding head experience is not essential as extensive product training will be provided.
The successful candidate’s re-numeration package will include the following:
* Competitive salary
* Quarterly bonus (based on nett sales)
* Pension
* Life assurance
* Private healthcare (includes partner and dependants)
* Mobile (smart) phone and laptop
* Company car

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