Field Service Engineer

Recruiter
Brook Street
Location
London (Greater)
Posted
06 Dec 2018
Closes
05 Jan 2019
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

Field Service Engineer

  • Based Near Liverpool Street Station.
  • On-going long term assignment.
  • Paying £13 going up to £14 after 12 weeks.


The Field Service Engineer is a mobile engineer responsible for the direct support of users contacting the Service Desk for assistance in situations where the issue cannot be resolved remotely.

Duties will include Service Requests such as installations/ updates of software and hardware items, liaising as appropriate with Infrastructure Services as appropriate.

Business Focus
To support/assist the management and leadership team to deliver the aims and objectives of the service.

To work within service levels and KPIs and ensure that reporting procedures are adhered to.

Customer Focus
To provide a comprehensive engineer service meeting agreed deadlines and service level agreements.

To positively contribute to stakeholder and client relationships to deliver the aims of the service.
Delivery Focus
Provide direct support of users contacting the Service Desk in situations where the issue cannot be resolved remotely.

Where resolution is not possible, ensure Incidents and Service Requests are properly escalated and assigned to the correct support groups.

Triage server issues or network problems on supported sites, liaising with other sections as required.

If interested please apply below or send your CV to Yusuf in our public sector team with a reference 'Field Service Engineer' - email

Similar jobs

Similar jobs