Head of Data & Analysis

Action Aid
London (Greater)
07 Dec 2018
10 Dec 2018
Contract Type
Full Time

ActionAid are working together with women and girls living in poverty and exclusion to achieve social justice and gender equality.

Join us as Head of Data & Analysis, and you can use your strong leadership, technical and analytical skills to make a real difference to the lives of women and girls.

As Head of Data & Analysis, you will lead the data team, ensuring that supporter data and analytical insight play a key role in driving improved performance and strategic decision making. You will manage a data selections specialist who will help teams around them to better understand what we know about their audiences, and improve campaign targeting and data selection requests.

Working within the project management framework, you will lead on a project to integrate our existing CRM systems into one source of information. This will initially be by establishing a data warehouse solution for us, and ultimately by sourcing and implementing a new CRM.

You will also lead our supporter administration team who are based at our office in Somerset. They manage the administration and data processes that underpin our fundraising and campaigning teams. You will make sure that all of your teams’ activities promote a high-quality experience ethos and culture, fulfilling our ‘Every Supporter Matters’ commitment to our supporters. You will ensure that our supporter data use remains compliant with legislation and regulations, and you will drive the digitisation and modernisation of supporter data and administration activities, automating manual processes as required.

Leading a diverse team of specialists, you will be responsible for building and retaining a high performing team who actively and enthusiastically engage with the wider organisation in their daily roles. You will use data and insight to highlight and influence areas where we can achieve transformational change in our Fundraising programme, helping to achieve our Fundraising Strategy.

The successful candidate will have proven ability to lead, motivate and develop a technical team with solid experience of working with a complex CRM for fundraising. You will have expertise in using supporter data and analysis to impact organisational performance as well as the ability to successfully influence technical and non-technical stakeholders at all levels of the organisation.

With strong technical and analytical skills, you will have the ability to analyse data structures and processes to identify weaknesses and opportunities for change. A working knowledge of current data protection and fundraising compliance legislation and how it relates to CRM use is required, as well as outstanding leadership and communications skills with excellent interpersonal ability to ensure quality decision making and communications around data.

Knowledge and experience of Faststats and the ability to write and understand SQL are desirable.

ActionAid is committed to driving improvement through digital channels, tools and ways of working.  We will ensure that we provide the technology and the training to enable all staff to perform their roles to the best of their abilities. In return, we ask that all staff are committed to continually improving their digital skills and knowledge within the working environment. Our recruitment processes will evaluate the digital skills of all applicants. 

ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process.

We are using a Blind Application process for this role in order to remove any possibility for unconscious bias from our recruitment panel.

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