Customer Services Adviser

Recruiter
One Recruitment
Location
Coatbridge
Posted
07 Dec 2018
Closes
10 Dec 2018
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Are you an experienced Retail professional with would like the opportunity to work in an office? Look NO FURTHER for your next FANTASTIC Customer Service Representative based in Airdrie! We are looking to hear from exceptional individuals with a passion for customer service, enthusiasm, professionalism and a motivation to build a career. Interviews are immediate with starting dates in December. Your initial focused training will take place between Monday –Friday 9am - 5:30pm and then move onto a shift pattern and you should be able to work between 8am and 8pm Monday to Friday (working 1 Saturday in 3 only), offering a work-life balance. There will be 2 weeks of classroom training for this role - no experience in contact center is necessary, as long as you have exceptional customer service skills. The Position: You will be taking calls and resolving customer queries to aid the resolution of customer enquiries and assist where possible ensuring customers have the best possible experience. ·Build strong customer relationships and quickly focus on their needs ·Adopt a flexible approach to work and adapt to change ·Provide excellent service – demonstrating willingness to go above and beyond on every single call ·Have exceptional customer service skills ·Have the ability to communicate in a clear and engaging manner ·Possess excellent listening skills ·Be able to follow set procedures and regulations ·Have a natural ability to show empathy to customers ·Manage your own time effectively, plan ahead and adopt a methodical approach to your work ·Be accurate and check details ·Work effectively in a team – supporting colleagues and sharing your knowledge You must be happy to complete a Disclosure check & pass a Credit check!!! What are you waiting for? APPLY to the ONE RECRUITMENT team today! CALL US TODAY ON NUMBER BELOW

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