German Speaking- Merchant Debit Professional
Do the right thing for our customers, our company and your career. Global Merchant Services Risk Operations is blended front and back office, dealing with merchant debit balance collections, insolvencies and risk. The team services EMEA markets (UK, France, Germany, Austria, Sweden, Finland, Spain, Airlines, Multicurrency & Netherlands). Responsibilities for this role include:
Management of German, Austrian, UK and MCCY debit balance inventories
Striking a balance between Risk assessment and Customer Service
Collection of overdue balances on merchant accounts arising from refunds, charge backs and incorrect payments to minimise exposure and prevent write offs.
Inbound And Outbound calls with detailed back office work (OA referrals and suspense items)
Proficient in written and spoken English and German- Business Language essential
Strong problem solving skills
Experience in a call centre environment preferred
Excellent negotiation skills
Self-starter, working under minimal supervision with a positive attitude
Experience in customer facing roles
Analytical and negotiation skills
Mathematical ability to calculate different payment methods, adjustments, ratios and percentages.