Head of Operations
The Role Our global retail client is currently recruiting a Head of Operations to oversee Customer Service, Logistics, Warehousing and Supply Chain Compliance. Key Responsibilities Customer service: Work together with the Customer Service Manager ensure the day-to-day running of the customer service department Ensure the team are placing and processing orders in a timely manner and order dating is accurate Logistics: Selection and management of the relationship with the freight forwarder Provide guidance to the business on international shipping and compliance matters Warehousing: Manage the warehouse team, ensuring staffing levels are in line with current and forecasted workload Ensure warehouse capacity including racking, pallet floor space, and shelving is used effectively Supply Chain Compliance Oversee and provide guidance to the Compliance Specialist, keeping up to date on factory audits and customer testing and social responsibility requirements Ensure compliance reporting to the business is timely and accurate Health & Safety Site Lead/responsible person for the office and warehouse Ensure all health and safety is maintained to an acceptable level including fire risk, electrical safety, forklift trucks, pallet racking, accident reporting, first aiders, ordering PPE etc. Create risk assessments as and when required Our role in supporting diversity and inclusion As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.