Customer Services Advisor

Recruiter
Brook Street
Location
Milton Keynes
Posted
07 Dec 2018
Closes
10 Dec 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time

Customer Services Advisor

Temporary role till 31st March

Pay rate £10

We are currently recruiting on behalf of our client based in Milton Keynes.

ROLE RESPONSIBILITIES

Successful candidate will be providing a flawless experience through personalised effortless contact - this is achieved through: assistance, support, and account servicing throughout the life cycle of a financial agreement.

This role is required to deal with an extensive variety of enquiries, systems and processes through various channels (e. E-mail, white mail, and telephony)

" Work through mailboxes and system queues to a high standard and against strict SLA's

" Providing customers with a high quality customer experience through personalised effortless contact, this is achieved through offering assistance and support

" Multi-media - customer service mailboxes for all brands

" Element of low volume inbound and outbound calls

" Support dedicated outsource mailbox (we have circa 90 outsource taking inbound calls)

" Liaising with other areas of the business to ensure the correct customer outcomes All teams deal with a variety of customer queries which include;

" Settlement figures

" Account changes: name, address vehicle registration etc

" End of contract options; Refinance, Voluntary terminations and hand backs

" Complaints - resolving where possible as initial contact point and escalating to the dedicated customer resolutions team where needed

Hours

The working hours are between 0800 - 2100hrs Monday - Friday; all employees will be required to work between these hours. 4 week scheduling given in advance.

Shifts can vary between those hours - 8 hours a day 35 hours a week, typical Shift times could be:

" 0800 - 1600; 0900 - 1700; 1000 - 1800; Monday - Friday

" 0900 - 1700hrs Saturdays( two Saturdays per month)

Candidates must be flexible to work ANY of the listed shifts given unless stated otherwise.

Coaching and Training

" Consistent Coaching and Training throughout the assignment, side by side call listening, shadowing, 5 email audits carried out each month.

EXPERIENCE REQUIRED

" Strong customer service experience

" Attention to detail

" Strong admin skills

For more information please contact Victoria or Natalie on 01604637495 or 01162516171

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