Overview Hudson are looking for an IT Network engineer to join our clients Glasgow based IT Network team, helping to redefine the IT support for more than 200,000 people in communities across Scotland. This will be an initial 6 month contract with a view to go permanent. Working closely with colleagues in IT you'll be responsible for: Providing support to 2,700 staff across a range of applications and services Ensuring incidents are managed and escalated within agreed SLA timescales Network patching and security Supporting changes to service delivery models and project delivery Producing support and knowledge base documentation Developing customer knowledge and information to encourage self-service support Compliance with Group policies and procedures What you'll need to succeed: The ability to work effectively both individually and as part of a team The ability to prioritise and work to deadlines ITIL v3 Foundation accredited or experience working to an ITIL framework Cisco CCNA/CCNP accredited Excellent customer service skills A positive, can-do attitude A logical approach to trouble shooting and problem solving What Next? If you are interested in finding out more about this opportunity please apply with an up to date CV in the first instance. Please note you will receive an automated response advising you that we have received your CV. Hudson is part of Morgan Philips Group and is a leading provider of permanent recruitment, contract professionals and talent management solutions worldwide. We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.