Sales and Events Executive - 40 hrs - Preston
Sales and Events Executive - 40 hrs - Preston Posting Date Dec 05, 2018Job Number 18003CYWJob Category Sales and MarketingLocation Preston Marriott Hotel, Preston, Lancashire Brand Marriott Hotels Resorts /JW MarriottSchedule Full-timePosition Type Non-Management/HourlyStart Your Journey With Us Why Work For Us:In addition to the benefits you would expect being part of a brand of our calibre, you will also be offered: A unique opportunity to be part of an award winning international brand where we celebrate your unique talentPart of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit hereWorld class training and developmentprogrammes tailored to enhancing your skills and help you grow within the Marriott family.Work alongside some amazing talent- award winning, experienced hospitality professionalsDiscounted room nights, meals, and spa access-because your well being means so much Access to fabulous and flexible benefits to help you in and out of work- including health and life assuranceAccess to major high street discounts so you can treat your friends and family as requiredPreston Marriott Hotel:The Preston Marriott Hotel is a grand Victorian manor house which sits in landscaped gardens and exudes charm and warmth from the moment you arrive. It situated just off the M6 motorway on the outskirts of the city and it easily accessible by car and it is also on a main public transport route. It is the perfect location for business and leisure and has a focus on culinary excellence with our Brew Bar and Cast Iron Bar and Grill. It also has fully equipped fitness centre and swimming pool with relaxing Beauty Salon with treatment rooms. Job Summary The Event Executive is responsible for incoming enquiries, from conversion through to seamless transition to operations for event execution and back to sales. The Event Executive provides excellent customer service through every element of the event or group enquiry, utilizing strong selling skills. Prepares all event documentation and coordinates with all relevant hotel departments and the customer to ensure consistent, high level service through pre -event, during event and post event.Recognizes opportunities to maximize revenue, conversion and drive repeat business.The Event Executive takes personal responsibility to adhere to sales and event brand standards for enquiry handling, event planning, pre & post-event.Experience Background in customer service role, sales, event management ideally within an hotel environment preferred.Skills and Knowledge Effective sales skillsKnowledge of meetings & event management Effective communication (verbal, listening, writing) and negotiation skillsStrong customer development and relationship management skillsStrong organization skillsKnowledge of contract management and legalitiesKnowledge of menu planning, food presentation and banquet and event service operationsKnowledge of event technology products and servicesKnowledge of current trends in event management and event technology Knowledge of overall hotel operations as they affect departmentAbility to execute against an agreed event and group strategyAbility to use Microsoft Office software applications and hotel system applicationsStrong problem-solving skills; encourages new innovative solutions when appropriate Effective influence skillsEffective decision making skillsSpecific DutiesOwnership for the management and conversion of assigned enquiriesCoordination of all customer requirements, including communication and completing verbally and in writing with the customer the details of an event up to handover to operations on the day of event execution. Expertise in menu planning, food presentation, meeting room set ups, audiovisual and banquet service standards. Cooperate with Banqueting Operation and Kitchen team to develop new F&B concepts according to the Meetings Imagined.com purposesCorrect use of systems process to ensure booking integrity, consistency & accuracy.Sells to a pre-determined event and group strategyWorks within brand standards & systems processes Generate incremental revenue and deliver excellent guest service. Effectively manages bedrooms blocks and meeting space inventory for assigned groupsConducts compelling show rounds to win the businessExecution of Meetings Imagined.com, MSAProactively resolicits previous customers and event bookers for future opportunitiesGuest SatisfactionSets a positive example for guest relations.Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.Provides excellent customer service. Ensures all associates involved in and event or booking understand expectations and parameters.Observes service behaviours of associates and provides feedback to individuals; continuously strives to improve service performance.Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.Actively solicits feedback from the hotel departments to identify areas for improvement to enhance the Event Planner's experience.Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Sales and Revenue Management Delivers a compelling sales experience to drive conversion and repeat businessProvides appropriate feedback to overcome obstacles to selling, including pricing, inventory availability and event executionEffectively up sells products and services throughout the event process.Participates in customer site inspections and assists with the sales process when necessary.Effectively manages customer budgets to maximize revenue and meet customer needs.Accurately forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.OtherPerforms other duties as assigned to meet business needs.Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.