Sales Support and Systems Analyst - Shore Based - Southampton

Expiring today

Carnival UK
07 Dec 2018
10 Dec 2018
Contract Type
Full Time
Sales Support and Systems Analyst - Shore Based - Southampton
Carnival UK has big plans for the future! Already the market leader, CUK (which operates the P&O Cruises and Cunard Brands) will grow by 50% by 2022 as we add new ships to the fleet and further transform the industry by making cruising a mainstream holiday for UK guests.
This is an exciting opportunity for a Sales Support & Systems Analyst to join the P&O Cruises Partnership Team to provide reliable and innovative technical support to our Travel agent partners.
We are looking for a highly capable and analytical individual, who is great at managing multiple complex activities within a fast-paced team, and sees how all tasks, big or small, contribute to ensuring we create the best way to support our travel agent partners.

The Role

As a Sales Support & Systems Analyst you will be part of the P&O Cruises Partnership team and provide multi branded support to our colleagues in Cunard and Princess Cruises. You will work closely with our Travel agent partners, IT colleagues, Customer Contact Operation and a variety of stakeholders to deliver effective system support across booking engines, API interfaces and agency databases.

You will be expected to manage your own workload including raising and resolving incidents, creating and analysing reports and providing technical advice alongside proactively advancing projects to deliver an industry leading service for our Travel agent partners.

Please see the Job Description for the full details!

About You

We would expect you to have some previous experience in a similar role providing technical support to internal and external stakeholders. You should have broad MS Excel knowledge and possess an analytical mindset to quickly identify and resolve system issues. Ideally you will be experienced in SQL and managing API’s to work effectively with internal and external developers and deliver robust user platforms. Previous experience working in both Travel and IT project management would be highly desirable.

Additionally, you will have great interpersonal skills and be comfortable with having conversations with stakeholders at various levels of seniority. You’ll be flexible and able to effectively manage your workload and projects in a fast-paced environment with changing priorities.

About Us

This position has been levelled at CUK 09.

One of our core organisational values is that we are 'better together' and that’s why we’re working hard to build a flexible and inclusive culture; where difference is respected and valued and where our people can be themselves. Inclusivity is at the heart of everything we do so we welcome applications from everyone. We do not discriminate on the basis of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage & civil partnership and pregnancy & maternity.

Carnival UK is the operating company for P&O Cruises & Cunard. We provide unforgettable holiday experiences and operate a winning culture to achieve standout success.

Our Cunard ships have been defining sophisticated ocean travel for over 175 years. Our ships have always been The Most Famous Ocean Liners in the World. We continue our legacy of luxury ocean travel with our flagship Queen Mary 2, Queen Victoria and Queen Elizabeth, with Queen Mary 2 providing the only regularly scheduled transatlantic service between Southampton and New York. In 2022 our fourth Queen will join our Cunard fleet.

P&O Cruises has seven ships, including our flagship Britannia which joined our fleet in March 2015. Our two new ships, the largest in the UK market, will join the fleet in 2020 and 2022, meaning we can offer more experiences tailored to British tastes - combining genuine service, a sense of occasion and attention to detail, ensuring passengers have the holiday of a lifetime, every time.

It takes great passion and real dedication to maintain our position at the top. That’s why extraordinary, passionate people are at the heart of our journey delivering the highest standards to our valued customers. With support to help you reach your potential, attractive company benefits and incredible employee offers on discounted cruises we want your career with us to be successful and fun.

Join us on our journey, apply now.

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