Retail Engagement Manager

Holland & Barrett International
07 Dec 2018
10 Dec 2018
Contract Type
Full Time
The Role

The Retail Operations Team are recruiting for a Retail Engagement Manager. The purpose of this role is to support the Senior Manager of Retail Operations in delivering the communication plan in the most store efficient manner, accurately first time. Acting as a liaison point between our store and field teams and SSC, ensuring effective co-operation between all departments and that all retail projects and processes are well planned and executed.

Main Responsibilities:

Responsible for the management and execution of all communication that goes to our store teams or field managers
Accountable for the performance of the internal communications team
Ensure the brand values and tone of voice as adhered to in all communications
To continually identify new ways of streamlining communication and improving the way to communicate with our stores
Responsible for representing retail at project steering groups and where appropriate acting as the stakeholder for retail in the UK and Europe
To be responsible for ensuring that the communication for any projects that impact retail are managed effectively from initial planning through to implementation
The management and improvement of communication between retail and other departments
Co-ordinate effective and appropriate communication within the department
Responsible for the maintaining and improvement of the store intranet system ‘The HuB'
Deputising for the Senior Manager of Retail Operations as required
Promote all compliance related requirements throughout the business and identify opportunities for process improvement

The Person

To communicate confidently and clearly at all levels including board level
To display our values ‘TIARA' in all aspects of the role and treat people with respect at all times
Effective time management- Manage all work within the set targets
Manage well under pressure and be able to prioritise effectively
Communication- To deliver a high degree of communication across the business
Be a team member, and ensure good working relationships within other areas of the business.
Good coaching and listening skills
Excellent Microsoft office skills
Use of Adobe creative packages (Photoshop, Indesign) preferable

The Company

Holland & Barrett is one of the nation's most loved and trusted brands, known for offering quality health food, vitamins and supplements all sold by highly trained and qualified advisors.

Bucking the current trend of high street retailers, we forecast significant growth and expansion plans in the coming years, with considerable investment going into all areas of the business. We certainly embrace change and drive speed in everything we do. Every day presents a different challenge, but every day is also filled with fun, teamwork and passion to succeed and surpass every expectation.

Join us and see how far you can go

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