Service Desk Analyst

Pure Resourcing Solutions Limited
07 Dec 2018
10 Dec 2018
Contract Type
Full Time
I am currently seeking a 1st line IT technician to work in a great team within the Colchester region. The service desk team diagnose and resolve issues via remote access to all group IT desktop/laptop systems and provide support for all IT related equipment.

The client is passionate about developing individuals to enable you to meet your full potential.

Role specific competencies:
• Good working knowledge of desktop/laptop/mobile systems-
Desktop/Laptop O/S: Windows 7 & 10, MAC OSX
Mobile OS: Apple iOS, Android, Windows Mobile
• All Microsoft Office 2010/2013/2016 applications.
• Preferable Windows 2008/2012 Active directory and group policy knowledge.
• Knowledge of IT Service Desk and call logging environment or IT NVQ, Comp-TIA, MCDST, SDA or equivalent qualifications would be an advantage.
• Effective Communication - Communicate relevant information effectively.
• Commerciality & Technicality - Demonstrate a good level of technical and professional skills in job-related areas.
• Bring out the best in people - Support coaching activities in order to improve performance and maximise.
• Customer Focus - Respond promptly to customer requests for information and/or assistance, confirm/clarify understanding of customer requests/issues and seek for advice when appropriate.
• Innovates for Success - Helps implement new ideas and solutions and make suggestions voluntarily.
• Delivers Results - Demonstrate a clear focus on quality and speed of response.

If you would be interested and feel you have the experience and drive to excel in this role then please get in touch as soon as possible

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