Implementation Consultant

Expiring today

London (Greater)
07 Dec 2018
10 Dec 2018
Contract Type
Full Time
Implementation Consultant – Permanent – London

Our client is a global Travel Tech B2B software house and looking for an Implementation Consultant to join their office based in London with expertise in Tour Operator environment.

There are opportunities at several levels for candidates with a range of experience, starting with 1-2 years and extending up to senior consultants with extensive industry experience.

Main Purpose of Role:

To advise and train new or existing clients in the implementation and use of the company’s product in different Tour operating businesses.
To analyse, document and propose new solutions for travel related business areas and to contribute to development specifications outlining the details of any proposed changes.

The Ideal Candidate

The ideal candidate will be a graduate with 2+ years’ experience working in a Tour Operator and/or 2+ years working for a consulting or software company and wants to continue and develop their career in an IT/Consultancy related field.
The candidate must enjoy international travel. Given the international nature of their client base, fluency in a European language would be a positive.

Duties and Responsibilities

Conduct user workshops with clients to understand the business requirements and translate these into recommended configurations in the company
Analyse and document client business processes and workflows.
Co-ordinate and provide training on the use of the company’s Travel software
Help produce functional specifications for System Change Requests, based on the results of business analysis of client requirements.
Work closely with project managers, business analysts, clients, development teams and any third party regarding software functionality, throughout the development lifecycle.
Assist in the design and execution of test scenarios and test scripts.
Assist in the production and maintenance of user manuals and client specific documentation.

Skills / Attributes Required

Proven experience interacting directly with system end users.
Experience of working in a Tour Operating business processes.
Experience of product configuration and testing of tour operating software
Results orientated with excellent verbal and written communication skills
Proven ability to use Microsoft Word, Excel, PowerPoint, and Visio effectively
Good interpersonal skills to communicate effectively at all levels of an organisation
Ability to work both in a team and independently
Desire to travel extensively, internationally for an average for 1-2 weeks duration at client sites (up to 30% of time)
Must be educated to degree level
In addition to fluent English skills the ideal candidate would also have European languages, specifically Spanish, French, German or Italian

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