IT Operations Controller

The DP Group
London (Greater)
07 Dec 2018
06 Jan 2019
Contract Type
Full Time
IT Operations Controller/West London/£ Competitive Salaries plus Bonus plus excellent Benefits

Our client is a fast moving, diverse and high-profile Transport Infrastructure operator who are also market leaders in their sector, now looking to grow their technical team with specific expertise.

In particular, our client is looking to recruit an IT Operations Controller.

The breadth of work includes business-critical applications that are essential to the running of their business and to the delivery of infrastructure and network services that support their operation and those of their and business partners. Nor is there ever a dull moment, the variety of work ensuring that no two projects or groups of stakeholders are the same. You will also be joining an award-winning team of high caliber project professionals committed to the high quality of service provided to their customers and colleagues alike.


Based in the Operations Centre, the IT Operations Controller will be the management bridge between the Operations and IT. The IT Operations Controller operates 24/7 and 365 days per year. The successful candidates will be expected to participate in a shift pattern.
The successful candidates will be fully flexible and ideally, have experience of working in a large outsource service environment. The applicant will be highly motivated in managing the delivery of services, solutions, and operations and be able to manage and resolve problems quickly, efficiently and resourcefully.


* Responsibility for declaring Major Incidents and providing the main interface to manage stakeholders and suppliers in the restoration of service asap.

* Ability to own and run IT Major Incident and Crisis Management communications.

* Facilitates the planning of all out of hours Change activity, ensuring effective communication, scheduling, and monitoring of Change.

* Providing formal sign off for changes at the implementation stage.

* Prior to start of day, ensures that all Business-Critical services are available and performing, through effective alignment with the Monitoring Centre (IMOC), Operations and key suppliers.

* Maintain effective relationships with suppliers/ partners to organise the efficient supply of services within agreed contractual terms.

* Production of Major Incident Reports.


* Experience of managing Major Incidents

* Good technical knowledge of IT infrastructure – network, server, storage

* Strong customer communication skills and the ability to interact well with internal/external stakeholders.

* Able to lead teams and drive activities within tight timeframes

* Good team working capability

* Working under pressure and to tight timescales

* Managing of Major Incidents, providing leadership to resolution and clear communications throughout is beneficial.

This is a fast-paced company with lots going on, presenting a challenging agenda for the future. It is also an incredibly rewarding company in which to work and where investment in staff is key

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