Digital Campaign Manager

07 Dec 2018
09 Dec 2018
Contract Type
Full Time
An exciting opportunity has arisen for an experienced Digital Marketer to join our Yell Agency team in our Birmingham office.

The Yell Agency team provide bespoke digital marketing solutions to our high spending clients and provide an industry-leading level of service. You will bring your expertise to a highly skilled and knowledgeable Agency team and be the first point of contact for the customer, responsible for providing a customer focused, fast and effective ‘platinum level’ pre-live service. This role would suit candidates with strong digital marketing knowledge and excellent customer facing skills.

The Role

* Onboarding customers into Yell Agency over the phone, taking inbound and making outbound calls.
* Being the main point of contact for the customer throughout the onboarding process.
* Liaising with the Sales team and Product Specialists to progress customer accounts through the pre-live journey.
* Liaising with 3rd party Agency suppliers to progress customer accounts through the pre-live journey.
* Liaising with customers and customer’s external web agencies to progress accounts through the pre-live journey.
* Managing the customers Digital Marketing Project through the pre-live process.
* Undertaking a comprehensive handover of the customer to the in-life team at set live.
* Production of in-depth marketing strategy pitch documents for the Agency sales team.

The Person

* Previous experience in all Digital marketing disciplines. Primarily Web, Paid Search, SEO & Social.
* An early knowledge of Yell’s products
* A good understanding of digital marketing with ambitions to expand that knowledge
* Customer focused.
* Excellent communication skills with the ability to effectively build internal and external relationships.
* Previous experience in a customer facing role.

The company

For over 50 years Yell has specialised in helping small and medium sized businesses find and connect with customers. Our products include mobile optimised websites, (url removed) for Android™, iPhone™, Apple Watch™ and Search & Display advertising.

The company values; Knowledge, Relationships, Integrity, Passion & Results really matter and how we work is just as important as what we do. For the third consecutive year, Yell has been recognised as one of the UK's best companies to work for according to Glassdoor.

In order to be considered for this role you must be able to demonstrate proof of eligibility to work in the UK and hold a valid work visa if applicable.

At Yell we support equal opportunities. We aim to recruit, train and promote the best person for the job, to make full use of the talents and resources of all our people and to create a working environment free from unlawful discrimination, victimisation and harassment in which all individuals are treated with dignity and respect

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