1st Line Support Analyst (with some 2nd Line)

e resourcing
07 Dec 2018
10 Dec 2018
Contract Type
Full Time
1st Line Support Analyst (with some 2nd) in Worthing, West Sussex

The role will be working within a team of three, you will be performing all 1st line support and be escelating queries if necessary. You will be reporting into the Service deliveries manager and be dealing with around 100 calls per week.

Must Have Skills & knowledge

* IT Helpdesk first point of contact for tickets and calls. Respond to, measure, monitor and resolve queries in a timely manner, update case notes and users, escalate when needed.
* Setting up and configuring equipment, including the maintenance and set up of hardware
* Maintenance and support of all workstations, internet computers and workhorses.
* Maintaining IT docs floor plans, phone lists, phone groups, equipment register, PAT register, software and hardware audits, standard desktop build, approved software list, license file, etc.
* Installation of software and troubleshooting Operating systems/Software bugs
* Update and maintain intranet documents and links.

If this role looks as one that you would be interested in, then please apply and we will be in touch

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