Sales Cloud Business Analyst

Recruiter
Orion Group
Location
Inverness
Posted
07 Dec 2018
Closes
10 Dec 2018
Contract Type
Permanent
Hours
Full Time
Orion Group are recruiting a Sales Cloud Business Analyst (permanent role) on behalf of our Multinational Medical Device client.

Our client is looking to hire a Sales Cloud Business Analyst which can be based in Scotland or any of the EMEA Offices.

Job Description

In this role, you will be responsible for the following:

* Interact with global business stakeholders; conduct analysis and document business processes, functions, capabilities, requirements, etc.
* Solicit client requirements using walk-through, document analysis, storyboards, use case scenarios, business analysis, task and workflow analysis
* Analyze and interpret business and user requirements into functional requirements and specifications that have an appropriate level of detail suitable for use by the development implementation and testing teams
* Translate and simplify requirements
* Assist business to select requirements based on global alignment, Minimum Viable Product (MVP), and clear business priorities
* Serve as liaison between the business and IT Services: Developers, Testers, and Trainers
* Verify that the implemented solution meets the requirements
* Identify and articulate the need for change and assessing the impact of the change
* Support project managers to ensure key deliverables are met in an accurate timely manner assisting in the troubleshooting of problems and issues; make recommendations and provide alternative solutions when it applies
* Leverage technical architects and factor in architectural planning into decisions and recommendations
* Assist support engineers with critical issues that have been escalated
* Systems and data in Scope
* End-to-end data flows between Salesforce and integrated systems
* Sales functions in (url removed) and Salesforce Mobile App: e.g. Sales Force Effectiveness; Contract Management; Key Account Management;
* Sales BI /Analytics tools and capabilities
* Monitoring and testing capabilities that provide continuous end-to-end health checks
* Own your area of responsibility by providing guidance and leadership to all team members.
* Work with and through all team members e.g. Business Owners, Project manager, other Business Analysts, Scrum Master, Developers, Testers, SQA to ensure key deliverables are met in an accurate timely manner within budget and adhering to Quality process
* Adopt a Global-Enterprise mindset.
* Think beyond your area of responsibility; collaborate with other IT colleagues to achieve integrated cross-platform business-enabling IT solutions
* Contribute to the outcome of supporting functions and tools e.g. Service Management Office and collaboration tools to improve your experience of managing your responsibilities

Job Requirements

Certifications:

* Salesforce certifications preferred with emphasis on Sales Effectiveness.
* Agile certifications preferred.

Education Requirements: Undergraduate degree in IT or business or related fields, or equivalent experience.

Skill Preference:

* 5+ years of related experience
* Experience with Salesforce Sales Cloud platforms
* Experience working globally in multi-cultural environment across time-zones
* Experience with Salesforce Mobile App and Lightning
* Experience with Agile and Scrum Methodology
* Experience as Salesforce administrator or Salesforce App Builder preferred
* Experience with API and data integrations
* Experience with reporting, dashboards & analytics
* Experience implementing CRM solutions from start to finish, including the creation of business requirements and other formal documentation
* Understanding of key operational metrics and performance indicators used to manage a Sales Effectiveness
* Experience working with sandbox and production environments to manage the distribution of system functional or process changes highly desired

Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment

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