2nd Line Desktop Support Engineer

Recruiter
Melbreck Technical Recruitment
Location
Maidstone
Posted
07 Dec 2018
Closes
10 Dec 2018
Contract Type
Permanent
Hours
Full Time
Melbreck Technical are working with a leading Financial Services Business based Near Maidstone

Due to continued growth they are looking to expand their Desktop Support function to ensure that their infrastructure is protected, supported and improved.

Candidates should have deep knowledge & experience of Windows 7\10 & Active Directory with a solid working understanding of Group policies.

You should have a solid working knowledge of the Office 365 suite of products

You should have experience of working in an environment that heavily utilises Citrix thin clients.

You will have a good working knowledge of network principles, so they can perform basic network troubleshooting\patching requirements.

You will need to have a working knowledge and experience of Service Management principles and tools like Service Now.

You need to be flexible around base location – supporting users in two locations, one in Kent and one is East Sussex.

You will ideally have an awareness of tools like Ivanti\Landesk (for patching), Forcepoint (Websebnse), Sophos Safeguard and Triton Endpoint for AV.

You will need to have a demonstrable understanding on how to troubleshoot MFD’s.

You will need to be a good team player, sociable, polite and professional – and able to operate as a representative for IT.

Some of our business applications are more sector specific – so are not mandatory, but awareness\prior use of these would be of benefit. These products are:

·Fico Debt Manager

·Salesforce

·Noble Dialler

·Avaya PBX

·Sun (finance system)

Basically they are looking for a competent Desktop Engineer who is used to operating in a support role for a Windows\Citrix based client.

While you may be asked to support some project deliverables – you really needs to come from a support background, this would mean you are prepared for the demands and interruptions (whilst still working to SLA’s), that are typically associated to this kind of role.

If this role is of interest then please get in contact and quote the following ref #2312

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