1st Line Technical Apprentice

The Development Manager
07 Dec 2018
10 Dec 2018
Contract Type
Full Time
We are currently looking to recruit a 1st Line Technical Apprentice to join our busy technical division. The role involves liaising with our customers and logging technical incidents, troubleshooting, problem solving or escalating within agreed timeframes. The right candidate will need to be customer focussed and have a keen interest in developing their IT skills.

Managing our customer expectations and providing robust technical solutions, will ensure our customers are given the level of service expected of a reputable 40 plus year business. We are very proud of our meticulous attention to detail, high standards, and customer service. So, if you’re looking for an opportunity to kick start an exciting IT career, then please get in touch…

Key Responsibilities…

* Logging customer support incidents (via phone and email)

* Resolving customer queries

* Diagnose hardware and software faults

* Setting up new user accounts, profiles and password issues

* Ensuring all un-resolved calls are escalated to relevant teams and departments

* Maintain and develop customer relationships

* Working with technical and non-technical staff to resolve customer queries

What you should expect…

This is an office based role, so expect to enter into an environment that is always buzzing. Your day may involve supporting a customer that has had a critical virus outbreak, or may need a new printer adding to the network, either way, no two days are ever the same in this role.

Who you will be working with...

This is an exciting apprenticeship that gives you a wide spectrum of learning about the very latest in technology and combines both traditional Server and Network learning, with the very latest Cloud based environment.

The technical department has a blend of technical and non-technical staff, some of whom were previously apprentices themselves. So, if you’re looking for a new challenge and personal development, then OGL can support and help you get there.

Desired skills

The ideal Technical Apprentice…

* Customer focussed

* Good knowledge of general IT

* Understanding of Microsoft software and operating systems

* Excellent communication skills, both verbal and written

* Enthusiastic about IT and Technology

Personal qualities

* Capable of working on their own initiative

* Ability to prioritise tasks

* Able to work well in a team environment

Working week

* Monday - Friday: 8.30am - 5.30pm

* Total hours per week: 38.25

Weekly wage: £191.25

Training to be provided

Level 3 Infrastructure Technician Apprentice qualification together with onsite training by the employer.

For those starting at Advanced (Level 3), the expected duration would be 15 months. There is an opportunity to progress on to the Higher Apprenticeship (Level 4) and ultimately on to a Degree apprenticeship.

Knowledge Modules include:

* KM1 Networking and Architecture

* KM2 Mobile and Operating Systems

* KM3 Cloud Services

* KM4 Coding and Logic

* KM5 Business Process

* MTA Networking

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