Service Desk Analyst

Zoon Link
07 Dec 2018
10 Dec 2018
Contract Type
Full Time
One of the UK's largest providers of IT services is looking for a Service Desk Analyst to work for their Nottingham based client.

Can you handle both 1st and 2nd line support activities, with the ability to work to SLA? Do you have an impressive First Time Fix rate and be able to deliver customer focused support to a diverse and large user base?

As a natural problem solver you must be able to break incidents down to their component parts and identify how an issue has occurred and quickly determine its resolution. The ability to own incidents to completion is key, as is the ability to keep the user informed as to the progress of their issue, and resolve any other issues that may impact on service provision and support.

Ideally you will have an understanding of ITIL service delivery and a Microsoft Certification. Active Directory, Windows 7, MS Office 2007 (particularly Outlook) support experience are essential.

Based in Nottingham this contract has an immediate start offered initially for 3 months. If you have the skills and experience detailed above please apply now.

Zoon Link is operating as an Employment Business for this vacancy

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