Customer Service Representative - UK and Europe
- Recruiter
- Recruitment Genius
- Location
- Sanquhar
- Salary
- £17000 - £18000 per annum
- Posted
- 07 Dec 2018
- Closes
- 04 Jan 2019
- Ref
- 00089744
- Contact
- Recruitment Genius Ltd
- Sector
- Public Sector
- Function
- Customer Service
- Job Level
- Experienced (non manager)
- Contract Type
- Permanent
- Hours
- Full Time

As a Representative you will strive to deliver a world customer experience with a strong focus on First Contact Resolution. You will display a professional can-do attitude while interacting - multiple times a day - with key customers. You will take ownership of customer support through detailed follow-up from order processing to delivery of the product with a focus on continuous improvement.
Essential Duties & Responsibilities:
- Perform all order entry, maintenance, and enquiries along with other duties as assigned.
- Communicate all backorder and order issues to customers on a regular basis
- Communicate with customers on timescales throughout the sales process and coordinate with the production team regarding shipping of goods
- Monitor orders and inventory position as needed to maximize service and reduce inventory and inventory handling costs.
- Analyze stock positions and proactively address concerns for customers
- Responsible for the resolution of routine questions and problems in a timely manner, provide alternative suggestions to satisfy customer requirements when necessary
- Must make sound decisions based on customer, company and employee needs, while ensuring compliance with department and company policies and procedures
- Seek to understand and anticipate the unique needs of customers
- Responsible for maintaining a professional relationship with customers
- Create a positive customer experience through professionalism, knowledge and effort by creating a climate in which the customer has confidence in all that we do.
- Retain knowledge of and understand the requirements provided for the performance of all duties. Share best practice with other team members
- Analyze job related information and make decisions based on previous experience.
- Use good judgement to control call interaction and strive for First Contact Resolution
- Personally promote a positive work environment by exemplifying honesty, integrity and passion
Requirements:
- Speak fluently in another European language (French, German, Dutch or Spanish)
- A desire to deliver world class customer service
- Strong attention to detail
- Clear, professional and concise communication skills; written and verbal.
- Must have proficient adaptable computer skills
- Basic mathematical skills
- Excellent organizational and time management skills
- The ability to think outside the box
Desired:
- 1-2 years Customer Service experience - within a sales or service environment
Required Competencies:
- Communicate Effectively
- Build Customer Satisfaction
- Manage Work
- Learn & Apply