Customer Services Representative

Location
Lincoln
Salary
Up to £18000 per annum
Posted
06 Dec 2018
Closes
03 Jan 2019
Ref
00089739
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Contract Type
Permanent
Hours
Full Time
This company is a market leading manufacturer and distributor of cabinet hardware, fixtures, fittings and site supplies. ''Enthusiastic, Fun, Professional, Consistent and Honest" - They are an enthusiastic team that is driven by results! They build upon their success and are accountable to ensure they deliver as a team.

The Role
The Customer Services Representative role would be based in the main Sales office in a busy, fast paced environment!

Key Skills required:
- Accuracy on entering of customer data. i.e. Orders
- Good telephone etiquette
- Directing Customer Service issues to the correct channels
- Rapport Building with clients via the phone to increase loyalty and spend
- Your commitment to deliver outstanding quality and results that exceed client expectations.
- To be a motivated dedicated flexible individual.
- To be able to conduct proactive telephone calls to increase client spend and order value, through selling of offers.
- To work well as part of the team and support the team effort to achieve sales targets.
- Accountability to Sales Management and Directors.
- Honesty, loyalty and integrity will be key requirements.
- Organisation and prioritization skills to ensure customers' needs are met.
- Good interpersonal and communication skills
- Upselling products on the phone to increase order value.

Main Responsibilities, tasks & duties:
- Taking Customer Orders Via the Telephone, Email, and Fax.
- Processing orders with 100% accuracy onto our ERP platform then sending out customer order acknowledgments confirming delivery dates.
- Keeping customers informed at every point if an issue arises or delivery dates change
- Dealing with customer enquiries in a timely manner, quoting if necessary or passing through to a Key Account Manager or Area Sales Representative.
- Responding to Customer requests where applicable or directing to the correct department in a timely manner.
- Proactive selling of product offers and monthly deals to increase customer spend and order value
- Upselling to customers over the phone on specific offers or to increase order value
- Administering customer pricing ongoing in the system to ensure there are minimal price queries and making sure these are kept as up to date as possible.
- Supporting Area Sales managers to win new business wherever required with sending out samples etc.
- Setting up of new customer accounts in OrderWise where required.- Processing card payments for Proforma accounts
- Ensuring the Sales inbox is maintained and always up to date at the end of each day
- Dealing with Customer Service issues, collections and returns.
- Chasing couriers or suppliers where needed to ensure customer needs are met
- Servicing customers/Suppliers visiting reception or collection point.
- Processing of consignment stock orders.
- To assist the team at trade events/shows where required.

£18,000 + Company Performance Bonus
Mon-Fri 8:30-5:00
28 days holiday incl. of bank holidays
Company Pension
Dress Down Friday's

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