Reservations Consultant - Travel

Recruiter
Travel Trade Recruitment
Location
Borehamwood
Posted
04 Dec 2018
Closes
10 Dec 2018
Contract Type
Permanent
Hours
Full Time
We are recruiting for an experienced reservations consultant to join this award-winning travel company for their lively call centre sales team. The role of the Reservations Consultant is primarily about dealing with customer bookings and queries.
Between handling enquires via incoming calls, general administrative tasks, updating customer accounts and dealing with correspondence, the Consultant is in the front line of client communication.

A professional understanding of what makes first-class customer service is also important, as are sales experience, flexibility, multi-tasking and problem-solving skills.

Main Responsibilities:
*Manage large amounts of inbound and outbound calls in a timely manner
*Sell holidays and seize opportunities to upsell products when they arise
*Providing a focused and friendly service to all guests when handling a range of enquiries by telephone, Live-chat and email
*Build sustainable relationships and engage customers by going the extra mile
*Meet personal and team qualitative and quantitative targets

Requirements:
*Experience in a similar role is essential.
*A passion for providing an efficient and courteous customer service
*Excellent telephone manner
*Strong sales skills
*Strong written and verbal communication skills along with active listening
*Attention to details
*The ability to quickly and accurately enter information, produce documentation
*Able to work under pressure and reach deadlines as a good multi tasker
*Enthusiastic team player who is organised and reliable
*A genuine passion and interest for Travel
*A friendly and approachable personality is an absolute must.

The Package:
The successful applicant can expect a competitive basic salary of £22,000 plus bonuses on top, as well as a host of other excellent staff benefits.

If you feel you have the right experience and skills for this exciting position please submit your CV online by following the on-screen instructions.

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