Lending Analyst

Recruiter
MONZO BANK LIMITED
Location
London (Greater)
Posted
28 Nov 2018
Closes
10 Dec 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Lending Analyst Monzo Bank Limited is looking for Lending Analyst with experience working in retail banking, customer service and B2C startups to join our Lending team. Your main duties and responsibilities will include: Creating lending training for our customer support team Producing and maintaining lending content so customer support team can answer customer queries, e.g. the process for redecisioning a user for a lending product Training and managing a group of senior customer support personnel, so they can effectively handle escalations from our wider customer support team Handling customer disputes with credit reference agencies, tracking them and making changes to minimise them Analysing customer support conversations and escalations and suggesting appropriate tooling and product changes from the engineering teams Coordinating responses to incidents between the lending team, customer support and customers Managing 3rd party relationships, e.g. with credit reference agencies and other creditors Helping the lending team operate more effectively, e.g. creating new internal processes for tracking marketing promotions We’re looking for someone who cares deeply about understanding our users, can communicate their findings clearly to people in the business and drive actions on top of insights. Requirements: Experience managing relationships with multiple stakeholders Experience in manipulating data to form ideas and strategies Strong evidence of ability to solve problems working collaboratively with internal Product and Design teams Proven analytical skills; ability to evaluate various types of data and provide valuable commentary & insight which drive decisions Extensive experience in a customer-service based roles Experience planning and delivering training for new initiatives Experience dealing with government bodies, e.g. regulators Relevant experience working in retail banking and/or a fast-paced, startup environment Experience managing relationships with credit reference agencies Competitive rates of pay apply. This job is based in London, UK. Posting date: 27th November Closing date: 25th December

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