2nd Line IT Support Engineer - Central London

Recruiter
Crimson Limited
Location
London (Greater)
Posted
28 Nov 2018
Closes
10 Dec 2018
Contract Type
Permanent
Hours
Full Time
2nd Line IT Support Engineer - Central London 2nd Line IT Support Engineer required for a global organisation based in Central London, where you will be responsible for supporting desktops, laptops, tablet devices, mobile devices, and other peripherals and software within a Wintel environment. You will be the point of escalation for global teams (providing remote support) and will be required to provide hands-on support. This is an ideal opportunity for a confident 2nd line IT support professional to take the next step in their IT career, with the opportunity to progress into specialist infrastructure positions in the long-term. Key Responsibilities of the role Configuring, maintaining and supporting Windows based Desktops and Laptops via SCCM. Installing and configuring additional bespoke software. Troubleshooting and investigating network connectivity issues (TCP/IP, patching). Managing and supporting mobile devices (iPhones). Receiving escalations from remote service desk team requiring hands-on support/ 2nd line intervention. Print management support, i.e. adding printers to the domain, (not replacing toners). Supporting AV and Video Conference equipment setup (not for meetings, for offices). Carrying out the spec and ensuring the solutions we provide are fit for purpose. Providing technical support on projects currently working 5 projects to EMEA. Managing third parties and suppliers. Deploying O365 including ODFB. Troubleshooting images via WDS & SCCM beneficial. Key Skills of the role Commercial experience gained in a challenging 2nd line IT support position. Excellent communicator, with great interpersonal skills. Ideal candidate will have the ability to prioritise and work under pressure, and will have excellent ticket management skills. Ability to work in a team environment with a customer service focus. The ideal candidate will have experience working with: Active Directory Microsoft Exchange Office365 Windows 7-10 Support Capabilities MDM Experience SCCM Experience The ideal candidate will have understanding/exposure to ITIL, and preferably will have completed the certification. There will also be some travel in the role, so you must be flexible with travelling. Salary The salary for this position is up to £35,000 per annum, dependent on the experience. Including excellent benefits (excellent pension, private healthcare etc). This role is also a 35 hour week with no weekend working and no on-call (unless absolutely essential; office move etc.). Interested?! Send your up to date CV to Ian Tittley at Crimson for review Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers. http://info.crimson.co.uk/referafriend Crimson are acting as an employment agency in regards to this vacancy 2nd Line IT Support Engineer - Central London

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