User Researcher

Expiring today

Recruiter
Caresoft Global Limited
Location
London (Greater)
Posted
28 Nov 2018
Closes
10 Dec 2018
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Location: Croydon, London Rate: £525 per day Ltd Co. Employment Type: Contract (6-12 months) Reference: CSG-UR-LC Security Clearance: SC clearance is required. SC will also be required for access to the production system and service data. It is preferred if candidates are SC cleared however the client will sponsor any successful candidates requiring SC clearance Overview: An experienced User Researcher is needed to join our multidisciplinary product team working in Border Force. We build mobile products that support Border Force Officers working on the front line. Key Responsibilities: The specialist will help to provide digital products that are intuitive and easy to use These products will create tangible efficiency savings and reliable sources of data They must assist to develop a workflow management platform and associated mobile digital products Working with users, developers, and a product lead to understand user needs, they will collaboratively design and test the usability of these products Skills & Experience Required: Demonstrable experience of planning, conducting and re-porting usability testing on design iterations and sharing feedback with deliv-ery teams to improve products Contributed evidence at GDS service assessment as part of a multidisciplinary agile team within a government Department A degree in human-computer interaction, human factors or a related field Worked with users in a law enforcement environment Used GDS prototype toolkit and the shared style patterns Gathering, communicating and championing user needs to the product team Undertaking research with users for alpha, beta and live phases of delivery Identifying different types of users within primary and secondary user groups for internal and public users Leading with usability testing for accessibility Skills & Experience Preferred: Front end development skills A highly developed understanding of government organisations, and how to operate and communicate at the varying levels of management Will have a background in Technology/Digital

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