Deskside Support Engineer

Manpower UK
London (Greater)
28 Nov 2018
10 Dec 2018
Contract Type
Full Time

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue chip IT Company, is currently seeking a Deskside Support Engineer III based on their customer site in London. This is a Full-time, temporary role for 12 months, Monday to Friday, 9 - 17:30 to start January 2019. The role is paying £20.41 per hour

**** Please DO NOT apply if you do not have SC clearance****

Job Description: Responsible for providing on-site desktop support for technical infrastructure for end users; advising and assisting users in solving problems related to software, hardware, networks and peripherals using available technology.

  • Analyses system needs, troubleshoots problems.
  • Provides user support, new hire system set ups and desktop/laptop software evaluations. Deployment of updates/roll-outs. 80% software support with some knowledge of desktop hardware, OS, servers, and data bases.
  • Provide quick response and maximum uptime of users.
  • Understands customer goals; identifies consequences of various solutions.
  • Develops project installation and escalation plans.
  • Train users according to technical, release and security standards.
  • Good communication skills, able to articulate technical solutions using basic explanations.
  • Should continuously utilize on site customer visits and contacts to identify and report new business opportunities (hardware and services) for the benefit of overall business growth.

Skills Level/ Requirements for role

  • Must have SC clearance
  • Strong background in customer relationship building as this is a VIP site
  • Three skill sets
  • Specialised knowledge in one area: financial packages/bespoke, server admin, networking, telephony, peripheral software
  • Able to orchestrate upgrade/ rollout project.
  • Manages own overall activities.
  • May seek advice in order to make decisions on complex business issues.
  • Mentor more junior engineers. May act as team lead or project leader

Technical responsibilities

  • Completes a wide variety of internal and customer facing tasks.
  • Configure client OS.

Completes a wide variety of internal and customer facing tasks.

  • Configure client OS.

Customer Contact

  • Customer project owners.
  • Works on projecting the right image.

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