Customer Service advisers

Recruiter
Mainline Employment
Location
Chippenham
Posted
28 Nov 2018
Closes
09 Dec 2018
Sector
Retail
Contract Type
Contract
Hours
Full Time
Customer service advisors
Looking for a new challenge within customer service? Do have transferable customer service skills and wanting to move into an office environment? Or even if you are looking for some extra money for the Christmas period – Mainline have the job for you!
We are recruiting for Customer Service Advisors to handle a variety of inbound calls in a warm and friendly contact centre in the Chippenham area. We have start dates available as soon as next week.
This is a great opportunity for you to secure a temporary position through until the end of the Year and for star performers there is an opportunity to secure a permanent role.
We are looking for passionate individuals who possess great communication skills and have the ability to use a variety of computer systems. If this sounds like you then we would love to hear from you!
Day to day responsibilities;
• Receiving inbound calls from customers of a range of retail stores
• Writing accurate and professional emails to both customers, clients and suppliers
• Solving customer queries in regards to a range of issues such as delivery of products, damaged or lost products, ordering products etc.
• Learning product and client knowledge on a range of retail stores you will be taking calls on behalf of
• Working to targets, KPI’s and time scales
Skills/ Experience required;
• Must be a strong communicator
• Experience within customer service is essential
• Previous experience within a call centre environment is highly desirable
• Ability to use own initiative and ‘think on your feet’ attitude
• Strong problem solving skills are essential
• Fast and accurate typing skills
• Must be able to remain calm under pressure
Contract:
• Pay rate: £8.31 per hour
• Contact: A range of starting dates from September through to December – contracts are running up until January 2019.
• Hours: The roles are full time positions working between the hours of 08:00 and 20:00 Monday to Sunday.
Benefits;
• Free parking
• Working in a friendly and positive environment
• Modern offices
• Full training provided

Please note that the successful candidates will need to complete a typing and customer service test.

Similar jobs

Similar jobs