ICT Support Analyst

Recruiter
Hays
Location
Glasgow
Posted
29 Nov 2018
Closes
10 Dec 2018
Contract Type
Contract
Hours
Full Time
IT Systems Support Trainer up to £150 per day Your new company I am currently working with an organisation who provide essential public sector services who are looking for an IT Systems Support Analyst to join their team. Your new role The IT Systems Support Analyst's role is to provide a high quality and customer focused support service to all end users in line with defined Service Level Agreements (SLAs) and to ensure proper IT training materials are compiled and provided, covering a wide range of internal and externally provided systems. What you'll need to succeed Key Responsibilites Adopt ITIL best practice, to manage incoming incidents, service and training requests, assigned to the ICT Systems Support Analysts group, from initial logging through to resolution or delivery Provide support and assistance to the ICT Service Desk during peak times Identify and learn appropriate software and hardware used and supported by the organisation Display excellent customer service and maintain outstanding customer satisfaction levels Provide users with updates on known incidents and resolutions and set user expectations by reference to the appropriate SLA Liaise with ICT colleagues, to ensure awareness of incidents and service requests and to assist with the management and monitoring of the SLA associated to the work in hand Create system and application training packages, utilising a wide variety of delivery mechanisms Schedule and deliver ICT training courses in the most efficient and cost effective manner Requirements Intermediate 2 - English and Computing or equivalent experience Excellent written and verbal communication skills Excellent customer service skills Experience of producing and delivering training materials and courses Technically fluent in a range of operating systems (Windows, iOS and Android) Technically fluent in a range of technology hardware (desktops, laptops, VoIP, smartphones and tablet devices) Excellent knowledge of Microsoft Office applications and Office 365 What you'll get in return The role will be on a contract basis in the interim but likely to be offered on a permanent basis after a settling in period. If you or anyone you know could be interested please don't hesitate to get in touch. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at

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