Service Desk Analyst

Recruiter
Nine Twenty Technology
Location
Glasgow
Posted
29 Nov 2018
Closes
10 Dec 2018
Contract Type
Permanent
Hours
Full Time
Nine Twenty Technology are delighted to be representing their client based in Renfrewshire in the search for a First Line Support candidate for their technology service client. The successful candidate will have a broad knowledge within IT technologies, including the Microsoft platform and applications. You will have proven experience in desktop related issues and be passionate about customer satisfaction. A sound understanding of infrastructure technology including servers, databases and networks are fundamental for this role. Responsibilities/Accountability: 1 st line support, for Desktop (troubleshoot, diagnosis and incidents) Customer focused Industry certified Call resolutions, technical support Internal and external support queries Create and maintain client accounts via Active Directory. Skills/Experience Proven track record of delivering within a service desk environment Understanding of ITIL and process Service Management methodology knowledge Interest in Incident and Problem Management Qualification/Certification requirements Experience with Active Directory Technical qualifications 2 years work experience To apply for this role, please click below.

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