Commercial Administrator

30 Nov 2018
28 Dec 2018
Recruitment Genius Ltd
Public Sector
Job Level
Contract Type
Full Time
An opportunity is now available to work in the heart of their busy Commercial Department providing first class customer service to a portfolio of customers and will be based at their global headquarters.

The role:
- Direct responsibility for coordinating a list of UK and overseas customers to provide exceptional customer service at all times.
- Ensure that all customer orders and enquiries are actioned promptly providing feedback to customers on expected ship dates, quotes and any other enquiries raised to maintain exceptional customer service
- Participate in project work when required, communicating technical details between colleagues and customers to maintain exceptional customer service
- Ensure that if problems arise, prompt and effective corrective action is taken to ensure a satisfactory conclusion is reached for all parties
- Actively participate in ensuring company performance measures are met, in particular those related to service levels
- Provide cover for the reception area when required dealing with visitors face to face presenting a professional environment at all times.

- GCSE Grade 5 + in Maths and English (or equivalent)
- Excellent interpersonal skills
- Excellent communicator both written and oral
- Professional telephone manner
- Ability to work under pressure and to tight timescales
- IT Literate
- Competent in the use of MS Office packages
- Experience of working in an office environment
- Experience of administration duties
- Experience within a customer facing role
- Desire to provide exceptional customer service
- Eager to assist in the continuous improvement of the organisation
- Ability to promote, embrace and manage change
- Contribute to a happy working environment
- Effective communicator
- Ability to demonstrate self-motivation

- NVQ Level 2 in Business Administration
- Competent in the use of SAP
- Working knowledge of export
- Knowledge of a foreign language would be a bonus, particularly in Spanish
- Experience of working in a busy commercial environment
- Previous experience of working within an engineering or manufacturing environment

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