IT And Applications Support Analyst

Recruiter
Hunting Energy ServicesLtd
Location
Aberdeen
Posted
22 Nov 2018
Closes
10 Dec 2018
Contract Type
Permanent
Hours
Full Time
Role Overview: The job holder is primarily responsible for providing day-to-day support; administration, analysing, identifying and resolving client issues on the Company’s ERP System, Microsoft Dynamics AX 2009, in addition to providing desktop support services to all operating companies within jurisdiction of the IT department. Job holder works predominantly directly with end users and internal stakeholders and therefore should have strong troubleshooting skills, excellent communication skills, and initiative. Key Responsibilities: Providing ongoing desktop services support. First level triage on issues reported to the IT Helpdesk by Users within the jurisdiction of the IT department; these could include, but not limited to, issues experienced by Users with applications, hardware and peripherals. Working with Users in the resolution of issues being experienced by them in AX 2009, across Finance, Trade and Logistics, Projects and Manufacturing modules. Setting up new Users in AX 2009 and assigning them the access rights approved for them. Working with Users, where appropriate, in the design, documentation, testing and implementation of software changes to applications. Working with other IT resources distributed across different Hunting locations to ensure common standards and practices are adopted; Leverage relationships with IT resources from other Hunting locations, and vendors, for the resolution to issues reported to the IT Helpdesk. Timely resolution and follow up on open issues logged into the application used by the IT department to track reported issue. Updating and maintaining promptly and accurately the status of Helpdesk issues logged in the Helpdesk system. When appropriate working with End Users in providing and assisting with their training; Liaising with and assisting the Company’s third party technical support and maintenance Supporting the help desk with hardware, software and configuration related issues Prioritising helpdesk requests, and, when required, escalating them accordingly in order to optimise resolution times Installation and implementation of new hardware and software, including all required peripherals Setting up new user accounts, including email, printers and Security/Distribution Group membership(s) Performing activities relating to maintaining effective security/back-up and discovery recovery processes and systems Creating, updating and maintaining IT documentation ensuring effective configuration management and change control Dismantling/repurposing of PC equipment as required Considering and making recommendations for necessary upgrades and/or modifications to existing IT solutions Carrying out agreed enhancements Collecting data to support the monitoring of use, capacity, and performance of systems Providing hands-on support where necessary Assisting with ad-hoc projects Providing timely and frequent updates on (high-priority) issues to the Line Manager Qualifications/Skills and Experience: Educated to degree level, preferably in Computer Science, or related field (desirable) HNC/HND qualification, preferably in Computer Science, or relevant subject area (essential) Demonstrable experience in either supporting or developing an ERP system, preferable Microsoft Dynamics AX 2009 (essential) Proven ability to effectively troubleshoot and provide resolutions to (complex) ERP system issues (essential) Advance Microsoft Certification(s) (desirable) Demonstrable problem solving and trouble-shooting skills (essential) Strong knowledge of Microsoft office programs (essential) Keen interest in IT matters (essential) Full UK Driving Licence (essential) Personal Qualities Excellent communication (both written and oral), influencing and interpersonal skills High degree of commercial acumen Highly professional conduct High level of accuracy and strong organisation skills Attention to detail and ability to multi-task and prioritise workload Systematic and methodical approach to problem solving Quick learner and is willing to accept new challenges Ability to collaborate with end users and stakeholders Ability to collaborate in a team environment as well as work independently Excellent listening and questioning skills, combined with ability to interact confidently with clients Self-learning ability with an inquisitive mind to keep up to date with evolving industry, technology and IT trends

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