Customer Service Advisor
Firstsource are currently recruiting for a customer service advisor to work alongside our major financial client in Andover. Join the Customer Service team at Firstsource and you'll be involved with all kinds of customers with all kinds of questions. We are looking for an individual who is passionate about delivering results. As this role is telephony based, you will need to be an excellent communicator. This role is a varied role, providing a great opportunity for someone looking to enhance their skills further. If you can bring the patience, enthusiasm and people skills it takes to put the customer first and help us achieve our ambition of being #1 for service, the rewards are 100% worth it. Skills you’ll need •Be able to listen – even if the issue is hard to listen to. •Love talking to people and have a knack for understanding their needs •Enjoy being part of a team but still have the drive to work on your own initiative. •Good customer service experience. What's in it for you? •Very Competitive salary •Bonus scheme •21 days’ holiday plus Bank holidays •Healthcare plan •Pension •Career development •Full training What's next? At FIRSTSOURCE, we look for the best people to join us. And to help us find them we've created a simple but effective recruitment process. •Apply for the role •Telephone chat with one of our recruitment team •Face to Face interview •Screening – we will conduct back ground checks such as referencing etc. •If you pass the screening will offer you a start date. About Firstsource Firstsource is a people-centric company and a great place to work. At Firstsource, we have a professional, high performing and vibrant work force. Our values are integral to our success, and they are what differentiate us from the rest. Serving over 100 global clients – from multiple delivery centers and in various languages – we are supported by a 26,000+ global workforce in India, Philippines, Sri Lanka, USA and UK. With more than a decade in the BPO industry, Firstsource has shown consistent year-on-year growth. We have weathered economic downturns and come out of these even stronger – thanks to our sound management and clear objectives.