2nd Line Technician - South Manchester

Recruiter
Adria Solutions Ltd
Location
Stockport
Posted
28 Nov 2018
Closes
10 Dec 2018
Contract Type
Permanent
Hours
Full Time
2nd Line Technician - South Manchester, Cheshire I have an amazing opportunity for a 2nd line technician to join a global marketing and customer communications company based in south Manchester. You will interface to the vendors by telephone, e-mail and using remote control software, where you will provide an excellent service to end users and set expectations based on agreed processes. The contract is permanent with a 6 month probationary period. The working week is based on 40 hours across a varied shift pattern and there will be an on-call requirement as part of the incident response team. Key Activities: * As a technical lead you take care of realistic estimates * Server installation and management * Network and Active Directory management * Windows Desktop, Apple Mac, mobile and VOIP installation and management * Satellite office on and off site and installations and support * Direct end user support providing quality customer service * Monitor, diagnostic testing and forensics * Vendor liaison and support escalation * Software management and repair * 2nd line support to the service desk * Incident response Essential skills and specialist knowledge: * Minimum 4 years' experience in similar role and time pressured environment * Decision making * Windows Sever; Windows Desktop; Exchange; AD Full Administration * SAN, Virtualisation; Network and back up Technologies * Terminal Services or Citrix * Technical documentation skills * Full driving license must be held * Proactive; reliable, punctual, self-motivated * Problem solving and attention to detail * Excellent writing and oral communication * Good sense of humour, team player, innovative and a wide interest in new technology and techniques Desirable Technical Skills: * Mac OSX * Linux * LANDesk * Interprise Vault * VM Ware * Cisco Switch Administration * ISO 27001 and PCI DSS 2nd Line Technician - South Manchester, Cheshire If you would like to be considered for this opportunity please send your CV to applyi@AdriaSolutions.co.uk, or give me a call on 01625 874399. 2nd Line Technician - South Manchester, Cheshire

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