Service Desk Analyst

Recruiter
4 Resourcing Limited
Location
Shipley
Posted
27 Nov 2018
Closes
10 Dec 2018
Contract Type
Permanent
Hours
Full Time
Service Desk Analyst Salary:Circa £23,000pa plus excellent pension scheme and generous company benefits, plus free on-site parking. Location: Shipley, West Yorkshire Working Hours: Hours of Work: Mon - Thurs 8.30am – 5pm, Fri - 8.30am - 1.30pm OVERVIEW Our client are looking for a professional, quick learning, enthusiastic and self-motivated Service Desk Analyst to join a small but dynamic team and must also have the ability to deal with users at all levels and work under pressure. The successful candidate will be technically minded, have strong experience configuring and supporting Windows based environments and networks and is a team player. You must have excellent communication skills and you'll ideally be an all-rounder who is comfortable doing 1stand some 2nd line support. KEY RESPONSIBILITIES ·Consult and communicate effectively, both written and verbal ·Support a wide range of IT users and systems ·Log all service desk tickets on the ITSM system ·Manage Service Request tasks (e.g. new starter requests) ·Provision of all IT equipment i.e., laptops, desktop, printers and peripherals ·An understanding of client confidentiality issues and the use of discretion ·Able to excel in a fast changing, priority shifting environment PREFERRED EXPERIENCE/SKILLS ·Experience in supporting MSOperating Systems and application software ·Proven troubleshooting skills ·Experience administrating Active Directory ·Excellent knowledge of Microsoft Windows XP & 7, MS Office 2010 ·Working knowledge of windows Server 2008 - 2012 ·Good understanding of networking. Inc. TCP/IP DHCP, DNS, etc. ·Mobile Device Management (Apple iPhone devices) ·Backup software (preferably Symantec NetBackup). ·Excellent customer service skills PREFERRED QUALIFICATIONS ·Minimum GCSE level ‘C’ or above in English, Mathematics, Science and Information Technology ·ITIL Qualification is desirable ·AS/400 exposure/Lotus Notes/Domino Server exposure ·Citrix XenApp awareness

Similar jobs

Similar jobs