Apprentice IT Support Engineer in Hull HU13
Quickline deliver fast and reliable internet connectivity to Business, Public Sector and Residential customers via an independent Fibre and Fixed Wireless Access. They are a company built around its customers, the team, a high-quality network and multiple opportunities for growth. These characteristics are central to Quickline's Vision for the business.
We want someone who is...Hobbyist, someone that self teaches and builds their understanding in their chosen subject Thrives in a hands on environment Able to work well as part of a team as well as on their own Can give examples of their strengths and knowledge Self-starter Able to follow instructions and complete tasks
Job overview / purpose:
The company are currently seeking ambitious individuals for two IT Support Apprentices positions as they are an Internet Service Provider, based in Hull.
Main role:A significant part of this work is working at heights in a safe manner, operating hand tools and power tools in a safe manner including drilling into and attaching equipment to customer’s home and businesses Installation of broadband antenna equipment including but not limited to; 5.4GHz & 2.4GHz Antennas and brackets necessary for attaching these antenna types to the exterior of homes and businesses Working with various cable and connector types including but not limited to; cat 5 cabling and LMR- 400 Cabling, ability to route cable from exterior to the interior of a location keeping in mind the aesthetics of the building, grounding, broadband routers, switches and all connectors applicable for this type of cable Connect customer’s PC or local wireless devices to broadband router Knowledge and ability to configure WIFI 802.11 Wireless Networks Install and configure networking systems and components Clearly explain all services and equipment operation to customers Promote additional services available to our customers and potential customers Complete all necessary paperwork and documentation in a timely and accurate manner Any other duties as assigned by the lead technician
Desired qualities:Proficient with Windows Applications Ability to configure TCP/IP settings on windows XP, 7, 8, 10 and OSX for Macs Use of PC based applications to program and diagnose various communications equipment Proficient with Microsoft Word, Excel and Google Documents to create and edit documentation Self- motivated Customer service oriented and professional in appearance Must be willing and able to work after normal business hours with on call duties Working in a safe and effective manner, keeping work area clean at all times Ability to communicate effectively, both orally and in writing
Desired qualification requirements:
3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above.
5 days per week,
Monday - Friday,
37.5 hrs a week, [all details will be confirmed with the employer]
£138.75 per week.
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.