Abercrombie & Kent is the World’s premiere luxury travel company operating globally for over 50 years.
The business comprises of international Tour Operations Offices (TOCs), Destination Management Companies (DMCs) and a selection of wholly owned properties and river cruise ships.
The purpose of the Operations Coordinator is to ensure the clients holidays are booked as per their itinerary within agreed budgets and time limits.RESPONSIBILITIES: Operations Operations of the brochure or tailor-made FIT tours To book hotels, ensuring use of allocations where available. Accurately book all services required for the successful operation of the tour within the budget set. To accurately cost any additional requests or changes. To prepare and check the final documentation for any errors or changes. Prepare detailed documentation for the tour for both the Tour Leader where appropriate and on call staff. To investigate and reply to Customer Service issues in a fair and balanced manner To maintain professional relationships with all suppliers and clients at all times To liaise with agents directly on any changes or operational requirements To log and share feedback from each tour to ensure that improvements are made as soon as possible.
FinancialTo assist the Finance Department with invoice queries as they arise. To prepare financial statements and invoices to agents as required and ensure all necessary payments have been received on time EXPERIENCE & QUALIFICATIONS:
Excellent knowledge of the English language, spoken and written, including creative writing Preferably some knowledge of one other European language (especially Spanish and Portuguese) University degree or similar OR solid and relevant work experience Up-to-date knowledge of Outlook, Word, Excel and PowerPoint Numerate, accurate and dedicated Attention to detail Ability to multi-task and work under pressure Good level of geographical and general knowledge of Europe
To be able to provide emergency mobile telephone service on a rota basis and provide all necessary information for the emergency file General office duties To conduct special projects as and when requested by line management. Any other reasonable duties as requested by your line manager.
This Role Profile highlights the key responsibilities but is not intended to be exhaustive.