Travel Customer Service Agent

C&M Travel Recruitment Ltd
Kingston Upon Thames
28 Nov 2018
10 Dec 2018
Contract Type
Full Time

Travel Customer Service Agent, Kingston upon Thames, Salary to £21k plus bonus
We are seeking experienced candidates to deliver fantastic service and sales through their expertise of our destinations, providing operational & service support to our customer's pre-departure, during their holiday and after they return home.
We are looking for people with lots of enthusiasm and drive to deliver a truly amazing service through every stage of the journey, and you'll need to be flexible, innovative and passionate & can work both in a team and individually.

Travel Customer Service Agent Responsibilities:
Provide award winning Customer service over the phone, via email & LiveChat, Video Conference & sometimes face to face.
By listening to our customers carefully, understanding their exact needs and requirements, ensuring all complaints & queries are dealt with within our minimum service level agreements
Ensuring that all forms of contact are handled quickly and with a friendly 'can-do' attitude
Challenge the status quo, working collaboratively with all departments to improve the way we deliver our customer experience.
Using initiative, keep up to date with product changes and personal development to always be one step ahead of the game.
You will build valuable relationships with your customers, ensuring your tone of voice, language and contact are in line with our brand guidelines.
You will build relationships with our ground handlers & suppliers to ensure a positive result for our clients
You will ensure that your service, from the initial call to the time your customer returns from holiday is consistent and your customer feels valued every step of the way

Travel Customer Service Agent Experience:
A confident communicator with proven persuasive and influencing skills.
Thrives on a busy Customer Service and sales environment and self-motivated to achieve performance & business targets.
Positive attitude and enjoys working as part of a team.
A flexible approach with the ability to adapt to different people, customers, challenges and ways of working.Excellent communication skills both verbal & written.
Ability to really listen to the customer, quickly identify their needs and think ahead to anticipate them.
Excellent attention to detail and understands the impact of errors on the business and customer.
Commercial awareness and take responsibility for their own result, always striving to do better.
An expert in areas they have visited and can share that knowledge with our customers and colleagues.
Proactive and a trend spotter and is confident in feeding back their findings to the business to drive improvement.
Flexibility to work shifts, including evenings, weekends and bank holidays
To be considered for this great role please email your CV to or call Nick on 02073971286

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

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