Cold Fusion Senior Technical Lead/ Analyst

Recruiter
Salt
Location
Handforth
Posted
27 Nov 2018
Closes
10 Dec 2018
Contract Type
Permanent
Hours
Full Time
Our Client is urgently seeking an experienced Cold Fusion Senior Technical Lead/ Analyst for an initial 3 month contract to be based in Handforth. Candidates will need to have the experience and skills listed below: Acknowledge incoming user reported incidents via calls/ emails. Monitors incoming tickets (securing reaction times) As required: Checks, adds or changes the category, priority and application area of new tickets (per agreed priority definitions) Routes ticket appropriately if unable to provide resolution. Incident Triaging and Problem Management Participate in Customer/Stakeholders meeting/discussion Liaise with product vendors, other support teams and third party support for issue resolution Handover support to offshore teams. Support Product patches and fixes with testing and deployment Coordinate and plan with Customer on Continuous Service improvement initiatives SPOC for Pets At Home on any support related escalations on store back office application Performs technical changes on cold fusion and SQL that are needed as minor enhancements This job ad was posted by Salt. To find out more about Salt's Privacy Policy and how your application is processed, please visit our website https://www.welovesalt.com/privacy-policy/.

Similar jobs

Similar jobs