IT Customer Support Co-ordinator

Recruiter
Ethero
Location
Telford
Posted
27 Nov 2018
Closes
10 Dec 2018
Contract Type
Permanent
Hours
Full Time
Customer Service IT Support Technician Telford Temporary 6-8 months To £15.00 per hour dependent upon experience Job role / duties •Provide Helpdesk support prioritising calls and reducing system downtime whilst providing excellent customer service, reporting any problems to Customer Support Specialist. •Report security incidents and weaknesses relating to ISMS issues. •Monitor and enhance system performance levels to comply with key performance indicators, making recommendations for system improvements •Respond to all IT line stoppages immediately, reporting back to Senior Management. •Control of network and application access in accordance with IT procedures. •Support SOX and ISMS audit compliance. •Technical Support •Installation and configuration of PC's / Laptops / Workstations and IPC's and the installation of many different types of software. •Build and test Images for Deployment Companywide for PC's / Laptops and IPC's. To be considered you must: •Ideally 3- 5 years IT experience in operating systems, hardware and software •ITIL Foundation Qualification •Computer Related HND or NVQ Level 4 •Expected to be competent in the role within twelve months. •ITIL Foundation Qualification

Similar jobs

Similar jobs