Tier I Customer Support Engineer
Tier I Customer Support Engineer – Up to £25K + Benefits – Central London The Role Becrypt are looking for a driven and customer focused individual to join their Customer Support Help Desk team as a Tier I Customer Support Engineer. You will provide first line technical support and expertise, reporting to the Customer Support Team Lead. As Tier I Customer Support Engineer, you will be the first point of call for all partners and clients reporting technical issues. This is a job that requires you to have an analytical brain but also think quickly on your feet, solving various technical problems quickly, efficiently and in a professional manner. With clients ranging from governments to small and medium sized enterprises, this is an exciting opportunity to develop your career as a Customer Support Engineer. The key responsibilities of a Tier I Customer Support Engineer include, but are not limited to: •Acting as the primary contact for all clients and partners reporting technical problems via email, telephone and web •Accurately logging trouble tickets in the Becrypt ticketing system, escalating to Tier II if necessary •Perform initial debugging and testing of issues and resolving those which do not require escalation to Tier II •Managing Becrypt customer and partner records as and where applicable •Sending out customer and partner alerts and notifications where applicable •General administrative tasks for the customer support team •Advising Clients and Partners on our products and customisation The Company With a heritage of creating National Cyber Security Centre certified products, Becrypt is a trusted provider of endpoint cybersecurity software solutions. We help the most security conscious organisations to protect their customer, employee and intellectual property data. Our client base includes governments (central and defence), public sector, critical national infrastructure organisations and SMEs. The Benefits The benefits of being a Tier I Customer Support Engineer are: •Competitive salary, pension and health cash plan •Private medical insurance & life assurance •25 days holiday (plus Bank holidays) AND you can buy more! •Cycle-to-work scheme •Season ticket loan The Person The key skills and qualities of a Tier I Customer Support Engineer: •Previous Technical Customer Service Helpdesk experience necessary •Excellent written and verbal communication skills •A strong knowledge of Networking, with proven technical problem-solving skills and competent with Microsoft Office 365; aptitude for diagnosing problems remotely desirable •Proactive and able to multitask, prioritise and work well under pressure, both as part of a team and alone •Exposure to Azure, AWS, Linux and an understanding of Microsoft Windows Operating system also desirable •A genuine interest in technology and willingness to learn required; educated to A-levels or proven relevant experience also desirable If you are keen on joining this exciting, forward thinking company and taking the next step in your career, then please click the apply now button to find out more.