Customer Support Co-ordinator - Software - Oxfordshire - £30k
A niche financial services software company based in Chipping Norton are looking for a dynamic, enthusiastic CUSTOMER SUPPORT CO-ORDINATOR, someone with an amazing attention to detail and excellent communication skills that will be the initial point of contact for client queries, these clients mainly in the financial services sector. There is scope for this person to become involved in system implementation, development and process design if that is the direction you would like to move in, or as the small team grows, leadership of the customer services function. To be the right person, you will need to be analytical with a logical mind and someone who can comfortably work directly with the directors and development function of this business. Responsibilities Include: Acting as the central contact for support queries from our Clients via email and phone Become an expert in financial software and providing excellent customer service Developing the support Knowledge Base Identifying recurring support queries and providing analytics back to development and the business Analytics development to monitor client sites Working closely with one of the directors on new client implementations A typical day would involve responding to client support requests, analysing daily reports sent from client sites to pro-actively solve any issues, and looking in more detail at weak points in our client's operational process. There is a real opportunity to take this role and build a process around it with the use of automated reports, database logging and feedback into the development loop. Interested? Send us your CV now for immediate review and interview!