This is an exciting role at a large service Creative Support has taken over in the Halton Lodge area of Runcorn. The service, which was formerly YMCA Halton, provides housing-related support for adults (including 16/17 year olds) who are homeless or at risk of homelessness. The service accommodates up to 66 people and provides support for adults with a range of needs including mental health related issues, learning disabilities and/or autistic spectrum conditions, people with substance misuse issues and people who have a history of offending. It’s a short-term accommodation service, with support focused on enabling and empowering tenants to find sustainable, long-term accommodation in the local community.
As the receptionist and administrative worker at Halton Lodge you will provide an efficient and responsive front of house service for our support staff, tenants and visitors including external agencies and professionals. Halton Lodge is a busy accommodation service for up 66 adults who are at risk of homelessness. You will be responsible for receiving calls, responding to queries and passing on messages promptly. Your duties will include monitoring the Halton Lodge email address and you will liaise with our Head Office departments; especially our recruitment, training, payroll and maintenance departments to ensure service runs smoothly.
This is a busy service, as the receptionist/administrator you will be the initial point of contact for our residents and their queries. You will greet residents when they first join us at the service, issuing them with fobs and adding their information to our internal IT systems. You will work with the Project Manager to coordinator service rotas and you will cover outstanding shifts by contacting our pool of bank workers.
This role calls for someone with a positive, can-do attitude, good communication and organisational skills and the ability to accurately input data onto databases/IT systems. You will also need to demonstrate excellent customer service skills. This is a part time (30hrs) position which also covers occasional evenings and weekends.