Azure Support Engineer

Recruiter
Huntress
Location
Reading
Posted
28 Nov 2018
Closes
10 Dec 2018
Contract Type
Permanent
Hours
Full Time
A leading technology company based in Reading are seeking a Support Engineer who has experience and knowledge of Azure and O365 to join their company on an initial 3 month contract.

This role provides technical support to enterprise customers, partners, internal staff and/or others on critical issues experienced with technologies. A Support Engineer is responsible for providing quality support for the company’s products; providing responsive and reliable technical solutions and information to customers.

Duties:

* Positively represent the company and communicate with corporate customers via telephone, email, Skype in regard to finding solutions for technical problem identified in products.
* As a member of a team, pursue technical problems, involving broad and in-depth product knowledge by using collaboration and receiving mentoring assistance as needed. Frequently, these problems are politically charged situations as well, requiring the highest level of customer service.
* Responsible for managing the relationship with these customers and thoroughly documenting their cases.
* Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
* Consistently share best practices. Write technical articles and blogs for guiding other team members and customers.

Candidate requirements

* Experience with Microsoft System Centre Data Protection and Microsoft Azure Backup agent and IaaS VM Backup together with Microsoft Azure Site Recovery.
* Microsoft Cloud products within Azure and O365. / Windows Server and Clustering
* Azure Core Platform (Compute/IaaS VM, azure Storage, Azure Networking)
* Good Communication Skills - spoken and written English (including technical writing). Additional languages are a plus.
* Excellent customer service skills and customer focused attitude.
* Experienced in, in-depth systems deployment, admin or technical support, software support or IT Consulting
* Strong problem-solving skills, includes troubleshooting, problem analysis and resolution, good judgment/decision making ability.
* Genuine passion for technology and desire and aptitude to increase technical skill level required.
* Recent work experience in a customer facing support role
* Experience of building relationships with customers
* Flexibility and ability to adapt to ambiguous and changing situations

If you feel you fit the above criteria, please apply today.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK

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