On Call Care Coordinator
Home Care Plus are looking to employ an On call coordinator Who You Are The successful candidate will be an experienced Care Coordinator who has an excellent telephone manner along with good communication, interpersonal and influencing skills. They need to be customer focused and must be able to multi task and work well under tight deadlines and pressure. They will need to be flexible for the needs of the business and work effectively with team members and on their own. They must be self-motivated and be passionate about the care sector, customer and carers. Essential Criteria Must have experience in Domiciliary Care Be supportive and a good listener Has previously been a Care Coordinator Must hold a current British driving licence and have own vehicle Reporting to the Registered Care Manager and working alongside the Office Manager, the Care Coordinator will be responsible for making this happen using various tools including a computerised rostering system. The ability to problem-solve and think clearly when under pressure is essential for this important role in our company as is your attention to detail. You will use your excellent planning, organisational, communication and IT skills to make sure that each customer receives the care and support that they expect, on time. Role Responsibility Allocating care assistants with the right skills and experience to deliver the best quality care and support to each customer Organising care assistant rotas to minimise changes to the service and travel between customer’s homes Responding efficiently to day-to-day changes resulting from changes in the care and support packages To ensure that immediate calls are covered To plan and organize future cover up to generation Responsible for carers and cover All carer and customers user records to be kept live and accurate on Staff Plan Maintain accurate records of Electronic Call Monitoring. To support other postcode areas during holidays / absence You will provide a crucial link between each customer and their care assistant. You will often deal with queries from customers about their care and support. This requires a sensitive understanding of customer needs and a supportive and professional telephone manner. The Care Coordinator must also be clear about the best way to work with Care Assistant schedules to maintain continuity in the delivery of care and build strong relationships with the care team who we rely on to cover the calls. Care Assistants work over the weekend and evenings so the post holder must be willing to be part of the on-call team rota.