Service Desk Analyst

Recruiter
NOBLE SYSTEMS UK LIMITED
Location
Manchester
Posted
22 Nov 2018
Closes
10 Dec 2018
Contract Type
Permanent
Hours
Full Time
Department: Operations Reports to: Service Desk Manager This is an exciting opportunity to join a global leader in the customer communications industry. Noble Systems delivers the most comprehensive and affordable solutions to help our customers enhance the performance and management of their contact centres. Our contact centre technology has won many awards globally, including Frost & Sullivan (Outbound dialler technology winner for 4 years consecutively) and was recently voted by Call Centre Helper's readers and chosen as one of the Top 10 Contact Centre Technology providers for 2017. Noble Systems is a privately owned, very profitable forward thinking organisation and a market leader in the Contact Centre industry. This role is based in Trafford Park, Manchester easily accessible from all motorway networks. The role: The successful candidate will work within the existing EMEA support team in collaboration with our international support division. The primary focus will be on supporting customers experiencing technical issues with our proprietary software suite, Cloud delivery platform and on premise server deployments. Experience and qualifications: Administrator level understanding of Windows and Linux Network Administration and fault finding capabilities Working technical understanding of server hardware & architecture Previous helpdesk experience and ability to manage own work queue. An awareness of telecommunications technology Demonstrable time management and communication skills. Solid, and well developed, Incident and Problem management skills. A working knowledge of PostgreSQL database structure and queries. Working on a shift rota basis, which will include some evening and weekend work. Occasional travel to client locations, nationally and internationally as required during the course of provision of technical support. Desirable An awareness of Contact Centre operations preferably with some knowledge of Contact Centre Software (e.g Noble, Aspect, Avaya etc.) Knowledge of working with wider ITIL best practices. IT qualification desirable. MCP. CCNA or network experience equivalent Experience in Enterprise Workforce Management software package. Understanding of ITIL best practices. Previous customer service experience within a business to business environment You can expect to receive a competitive salary and fantastic benefits; including 24 days holidays, health insurance, death in service, auto enrolment pension and access to retailer discounts. click here to view our Candidate privacy notice

Similar jobs

Similar jobs