Application Support Analyst - West Bromwich

Recruiter
Crimson Limited
Location
West Bromwich
Posted
24 Nov 2018
Closes
10 Dec 2018
Contract Type
Permanent
Hours
Full Time
Application Support Analyst - West Bromwich Application support / Agresso / Service Management / ITIL / Solutions Application Support Analyst required for a leading organisation based in West Bromwich where you will be responsible for ensuring all requests and incidents received are dealt with, adhering to Incident, problem, request for service and change management processes. Using the Service Management toolset to achieve Service Level targets and the implementation of continual service improvement plans and project tasks to achieve desired business outcomes. The ideal candidate for this position would have some work experience within an Application Support role. Knowledge of Cold Harbour or Agresso would be advantagous. Application support / ColdHarbour / Agresso / Service Management / ITIL / Solutions / Unit 4 Business World Key responsibilities of the role To ensure all incident, requests for service etc are managed in a timely and appropriate manner following relevant processes To recommend solutions to customers and follow through to resolution or escalate in a timely manner if no resolution can be found To proactively identify and resolve potential problems in an effort to prevent them from occurring and improve the overall customer experience To liaise with suppliers and contractors to discuss and evaluate potential solutions to incidents and problems To introduce new business applications into the live environment To be an SME within core business applications To plan and implement business application upgrades To assist with managing multiple application environments Key Skills for the role Have experience to breaking down an incident into technology and service components to methodically work to plan and deliver back restored service Demonstrable knowledge of liaising with supplier and contractors. Able to work co-operatively and productively with customers, other teams, functions and suppliers earning their respect and confidence. Experience of reviewing processes Knowledge of Agresso and ColdHarbour an advantage The salary my client is offering for this position is between £27,000 and £30,000 per annum depending on experience. Interested?! Send your up to date CV to Claire Ingram at Crimson for review Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers. http://info.crimson.co.uk/referafriend Crimson are acting as an employment agency in regard to this vacancy Application support / ColdHarbour / Agresso / Service Management / ITIL / Solutions

Similar jobs

Similar jobs